Privacy Policy

Privacy Policy

Effective Date: February 2025

1. Introduction

Norman Nerds (“we,” “us,” or “our”) values your privacy. This SMS Privacy Policy explains how we collect, use, store, and protect your information when you opt in to receive SMS messages from us. By subscribing to our SMS program, you agree to the terms outlined below. Norman Nerds, LLC sends SMS messages to keep customers informed and engaged with their services. The types of messages sent include appointment reminders, order updates, and customer support notifications. By using SMS, Norman Nerds, LLC aims to provide timely information and enhance communication with customers, ensuring they receive important updates directly to their mobile devices. Customers can opt-in to receive text messages by completing online forms at https://www.normannerds.com/contact-us/. Message frequency may vary, with an average of 1-2 messages per month. Message frequency varies. Message and data rates may apply. TEXT JOIN to subscribe for SMS Registration. Text JOIN to 405-203-9358 to opt-in. Text JOIN to opt-in. Reply STOP to unsubscribe. For help, text HELP. Text HELP for help. Text STOP to unsubscribe. Reply STOP to unsubscribe. For more information. Need help? Reply HELP for assistance or STOP to opt out.  ‘Reply HELP https://www.normannerds.com/privacy/https://www.normannerds.com/terms/.

2. How We Use Your Information

When you opt in to receive SMS messages, we collect your mobile phone number and may use it for the following purposes:

• Sending transactional updates (e.g., order confirmations, appointment reminders).
• Delivering promotional offers, discounts, and exclusive deals.
• Providing customer support and responding to inquiries.
• Sending important service-related notifications.

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

3. Data Sharing & Protection

Your information may be shared only in the following cases:

• Service Providers: We may share your data with trusted third-party vendors who assist in delivering SMS messages on our behalf.
• Legal Requirements: If required by law, we may disclose your information in response to legal requests or to protect our rights.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

4. Mobile Device Information Protection

When you interact with our SMS services, we may collect and store certain mobile device information, including:

• Device Type & Operating System: To ensure compatibility with our SMS services.
• Mobile Carrier Information: To optimize message delivery.
• IP Address (if applicable): To detect and prevent fraudulent activity.

We take the following measures to protect your mobile device information:

• Encrypting data during transmission and storage.
• Limiting access to authorized personnel only.
• Regularly reviewing and updating our security protocols.

5. Types of Messages You Can Expect

By opting into the Norman Nerds SMS program, you may receive the following types of messages:

• Transactional Messages:
  • Order confirmations
  • Shipping and delivery updates
  • Appointment reminders
  • Password reset notifications
  • Account-related alerts
• Promotional Messages:
  • Exclusive discounts and special offers
  • Early access to sales and new products
  • Limited-time promotions and deals
  • Loyalty rewards and referral bonuses
• Alerts & Updates:
  • Service-related notifications
  • Company news and policy updates
  • Event invitations and reminders
• Customer Support & Assistance:
  • Responses to inquiries
  • Assistance with orders or account issues
  • Follow-ups on customer service requests

6. Opt-In Methods (How to Subscribe)

• To subscribe to Norman Nerds SMS messages, you must provide explicit consent through one of the following methods. Message frequency: 1-2 messages per month. Message and data rates may apply.:
• Online Form: Submitting your mobile number via our website signup form.
• Keyword Opt-In: TEXT JOIN to 405-203-9358 to subscribe. Or “Text ‘JOIN’ to 405-203-9358 to receive info about appointments, technicians, computer information, updates and support notifications via text message. Msg & data rates may apply. Reply ‘STOP’ to opt out. View our privacy policy at https://www.normannerds.com/privacy/ and Terms and Conditions at https://www.normannerds.com/terms/
• Text JOIN to 405-203-9358 to opt-in.
• Reply STOP to unsubscribe.
• Reply HELP for assistance. https://www.normannerds.com/privacy/
• https://www.normannerds.com/terms/.

7. Opt-Out Instructions (How to Unsubscribe)

You can stop receiving SMS messages at any time by replying with STOP to 405-203-9358 After opting out, you will receive one final confirmation message and will no longer receive further messages. Message frequency: 1-2 messages per month. Message and data rates may apply. :

• TEXT STOP to opt-out or unsubscribe
• To opt out, reply STOP

8. Help Instructions

Need help? Reply HELP for options. To opt out, reply STOP. For help, text HELP. Reply HELP for assistance or STOP to opt out. ‘Reply HELP for more options’ Msg & data rates may apply.

For assistance, you can:

Visit our website: www.normannerds.com/contact-us/

or contact us at:
📧 Email: support@normannerds.com
📞 Phone: 405-203-9358

9. Message Frequency & Cost

• Message Frequency: Message frequency varies, but users can expect up to 2 promotional messages per month and transactional messages as needed.
• Cost: “Message and data rates may apply based on your mobile carrier plan.”

10. Employee Training & Compliance

We ensure that all employees handling SMS data receive training on:

• Secure handling of customer data.
• Compliance with TCPA (Telephone Consumer Protection Act) and CTIA messaging guidelines.
• User privacy rights and opt-in/opt-out best practices.

11. Privacy Policy & Terms

For more details on how we handle your personal data, please review our full Privacy Policy & Terms of Service at:
🔗 https://www.normannerds.com/privacy
🔗 https://www.normannerds.com/terms

12. Updates to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website, and we may notify you via SMS.

By subscribing to our SMS messages, you acknowledge and agree to the terms outlined in this policy.

📍 Norman Nerds
3929 Warwick Dr., Norman, OK 73072

405-203-9358
📧 Contact: support@normannerds.com